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Finding a Good Computer Repair Company Most families have their own list of self-described computer pros who are more than skilled in doing computer repairs, and doing them accurately. However, what distinguish experts from the ones you really want to be working on your computer are three crucial elements -- experience, support, and documentation. If you know what questions to ask, you can quickly weed out the fly-by-night folks from those ones that truly mean business. Professional Credentials There are several types of computer certifications today. Some are significant to computer repair, and others not very much. In the end, you need to ask if they have any certifications and other credentials. If they don't, or if they tell you that they have some type of "certification," just pay attention to the details they and verify legitimacy issues after the interview.
Doing Computers The Right Way
Experience and Client References
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Now ask how much experience they have and if they can give you customer references. Technicians usually have references ready-- customers they get along with pretty well and who are more than happy to recommend them. The point here is just to ask how long they've been working as computer technicians, and get two or more customer names. Specialization As mentioned previously, Apple has their own certifications, Microsoft too and all the others. Beyond OS, there are also technicians with more knowledgeable and skills in dealing with different computer brands, regardless if they handle Windows machines for the most part. Each PC manufacturer has quality issues year in and year out, and technicians with substantial experience simply learn how to fix those issues from experience. Simply ask if they specialize in any specific computer brands. Rates and Cost Limits All PC problems hint at a probable cause - hard drive, display, motherboard, etc. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they'll need more time and more money to resolve the issue. If they refuses, you'll have to look for another tech. Backup Backing up data before repair is ever more important these days. So an effective way of seeing if this technician must even be allowed to deal with your computer is to inquire what preliminary backup processes they intend to do. If they just give you that blank stare, look for another prospect. Service Guarantees Ask the tech if they offer a guarantee for repairs for what number of days or weeks. When you get a satisfactory answer, make sure all your verbal agreements are put down in paper before any work begins. The job of this document is obviously to protect both sides.